Qinglong Waterproofing Malaysia
Privacy Policy
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Privacy Policy

QINGLONG Website Privacy Policy

Qinglong Buildings Supplies Sdn. Bhd. and any of its branches or related companies/franchisee as defined in the Company Act 2017 (collectively, “Qinglong Buildings Supplies”, “Qinglong”, “we”, “us” or “our”) respects your rights with regards to your personal information when you communicate with us.

We have formulated of this Privacy Policy to inform you that how we share, use, process, store, collect, and protect personal information about our customers (“you”). Thus, it will also tell you how to access and use your personal information directly.

By using our websites, or by otherwise giving us your personal information you are accepting the practices described in this Privacy policy. If you do not agree with this Privacy Policy, please do not use and/or visit our websites or applications or give us any of your personal information. We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted in this Privacy Policy. Therefore, we encourage you to regularly review/refer to this Privacy Policy to make sure you are aware of any changes and how your information may be used.

If you have any requests concerning your personal information or any queries regarding this Privacy Policy, please contact us with these number (60 7509 0986 and +60 13 778 8805). Those are the detailed description of our Privacy Policies, please refer and check to any of the questions below.


A. What does this Privacy Policy apply to?

This privacy applies to personal information that we collect from you or receive from third-Parties that act on our behalf as our dealers or contractors or from our parent company which located in Guangdong, China (collectively “Related Companies”) about our customers. This Privacy Policies does not apply to information that we cannot control and/or possess.

All the users please note that we may combine your personal data via some channels such as social media (Facebook, Instagram etc), and/or website with personal data that we collect through other channels such as offline events, etc. The purposes that we do this is to get a better understanding of our customers, so that we can serve you with good quality services.

Those are the methods of Privacy Policies applies to all personal information that we collected:

I. Qinglong mobile sites

II. Qinglong’s customer services call or call centres.

III. The registration forms that we may collect from users, whether online or offline such as by post, in-person contest/events, or other in-store demonstration.

IV. Qinglong websites, including of any customer-oriented websites which managed by Qinglong and pages that we run on third-party social networks.

V. Any of Qinglong whether online or offline contest, events, questionnaire surveys and/or campaigns. We may collect your Personal Data from or in relation to you such as Name, Address, Phone numbers, Date of birth, Gender, Region, Email address and/or Identity Card number etc.


B. How your personal data does Qinglong collect and what personal information does Qinglong collect it?

The personal data or information which can be used to identify you or in combination with other data that we collect or access to. Thus, the personal data/information is considered as personal information if it is combined with other information, such as demographic information.

Those are the methods of Privacy Policies applies to all personal information that we collected:

I. Personal information (name, address, contact number, email address)

II. Technical computer information (IP address, web browser system etc)

III. Demographic information (age, gender, date of birth, region, etc)

IV. Customers feedback/responses and message

V. Website usage information (information about how you use or navigate websites, online advertisements such as link clicks, page views, page durations, page session duration, referral traffic, date and time of visits and site activities).

VI. Social networks information (your profile information on third-party social network such as but not limited to Instagram and Facebook, and you allow the third-party social networks to share with us.

VII. Customer generated content (information that you create with us by uploading it one of our websites, such as our social network sites such as but not limited to Instagram and Facebook).

VIII. Activities information (Qinglong contest, campaign, events, survey forms, or other services that you use or request).

IX. Payment information (your credit cards information, e-wallet information, billing name and address such as when you purchase Qinglong waterproofing products online).


C. How does Qinglong secure your personal information?

We will take all reasonable and necessary technical and organisational measures to protect your personal data. We will not sell your personal data or share it with any third parties that are not relevant to our company. These efforts include, but are not necessarily limited to:

I. Store your personal information in a secure operating environment that is not accessible to the public, which can only be accessed by authorized Qinglong employees and authorized third-parties who are bound by contract to take reasonable measures to ensure the security of the information.

II. Make sure the users have done with the identify verification before they can access the personal information, we maintain about them.


D. What purposes does Qinglong use your personal information for?

Your personal information will be used for the purpose that you provided to Qinglong. Besides, we may use your personal information for the purposes below. Please note that there are not all the users below will be relevant to each user. Additionally, by using of any services described below, you consent to our use, collection, and disclosure of your personal information as set out in this Privacy Policies.

I. Customer service, customer insight studies, and customer engagement;

II. Product improvement and product customization

III. Contest or campaigns and other Qinglong’s promotions

IV. Order fulfilment

V. Marketing communications

VI. Third-party social network, which may be integrated in our website for the purposes of running contests, allowing you to share content with friends etc.

VII. Website community features such as videos or pictures sharing, artwork or other message/content.

VIII. Website personalization and website improvement

IX. Website viral functions, which allow you to share products information, news, promotions, or other contents with friends (usually using names, contact number, and email address).

E. Qinglong Malaysia may disclose or transfer your personal information to who and why?

Qinglong may share and transfer your personal information with our related companies anywhere in the Asia including our parent company (China) and dealers (collectively our “Related Companies”), and Authorised Third Parties. Besides, we may also share your personal information with co-sponsored which may involved in some case of transfer your personal information outside Malaysia.

When you become a winner in our contest and events or participate in our activities (Facebook live, events, campaigns, etc), we may publish your name and other personal information for advertising or other publicity purposes. If you don’t want your personal information to be collected or shared with a company other than us, or dealers or third-parties, you can choose not to opt in or join in these events at the time the personal information is requested or collected.

We do not sell or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, dealers/franchisers and advertisers for the purposes outlined above. Additionally, we may share or disclosure your personal information to law enforcement agencies or government bodies if we are required to do so by law.

We may use third party Site providers to help us operate our business and the Site or administer activities on our behalf, such as sending out news or messages. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Those are the list of Third-parties services that we use such as Google Analytics, Facebook app, Chatfuel, Tawk, Google Drive, and Google Tag manager.

F. Which countries that your personal information will be sent to and why?

Qinglong is a China company and your personal information may be transferred across borders. Your personal information may be transferred between China Parent Company and Authorized Third Parties of Qinglong Company. Qinglong will ensure that the country your data is transferred to has a similar or equivalent personal data protection laws in place.

G. Tracking Technologies – How and why does Qinglong use them?

Qinglong use Tracking Technologies (e.g. “IP address”, “Tagging” or “Cookies (add in future)”) to obtain a better understanding of how visitors use this website. Tracking Technologies help us tailor Qinglong website to your personal needs, to improve their user-friendliness, gain customer satisfaction feedback on our website (through designated partners) and to communicate to you elsewhere on the web. To enable this, some Tracking Technologies are applied when you enter our site.

Although some of the cookies are not apply on our website, it will add later once we have done the cookies.

How long are cookies stored for?

I. Persistent Cookies

  • These cookies remain on a visitor’s device for the period specified in the cookies. They are activated each time that the user visits the website that created that cookie.

II. Session Cookies

  • These cookies allow website operators to link the actions of a user during a browser session. A browser starts when a user opens the site and finishes when they close the site. Session cookies are created temporarily. Once you close the site, all session cookies are deleted.

III. Strictly Necessary Cookies

  • These cookies enable services you have specifically asked for. These cookies are essential to enable you to move around our website and use its features, such as accessing secure areas of the website.

IV. Performance Cookies

  • These cookies collect anonymous information on the page visited. By using the website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the website, for e.g. which pages visitors go to most often, and if they get error messages from webpages. These cookies don’t collect information that identifies a visitor. All the information these cookies collect is anonymous. The only purpose of these are to improve how the site works.

V. Functionality Cookies

  • These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device. These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provides enhanced, more personal features.

 VI. Third-party Cookies

  • These cookies allow third-parties to track the success of their application or customize the application for you. Because of how cookies work we cannot assess these cookies, nor can the third-parties access the data in cookies used on our site. For example, if you choose to share content through other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

  • When someone visits any of the Qinglong website we may use a third-party service such as Google Analytics, to collect standard internet log information and details of visitors’ behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We don’t make, and not allow Google to make, any attempt to find out the identifies of those visiting our website.

VII. Removing Cookies

  • If you do decide you’d like to remove cookies from your device we know how to help. Below are links to the most common internet browsers around, if your browser is not listed here please refer to the help section in your own browser.

  • Example: Google Chrome, Mozilla Firefox, Safari, and Internet Explorer.


Examples of cookies used on this Website

Cookies used /type and category

Cookies: Performance Cookies
Type: Analytics
Category: Persistent Session Third-party


Help us understand how visitors interact with our website by providing information about the areas visited, time spent and any issues encountered, such as error messages. This helps us improve the performance of our websites.

What data is collected?

All data is collected and aggregated anonymously.


Google Analytics;

Examples of cookies used on this Website

Cookies used /
type and category

Cookies: Social Sharing Cookies (called as Third-Party or Social Widgets)
Type: Social Media/Sharing
Category: Third Party


Social sharing offered on the Website is run by third Parties. These third Parties may drop cookies on your computer when you use social sharing features on the Websites, or if you are already logged into them. These cookies help improve your experience on the Website.
They allow you to share/comments/ratings/pages/bookmarks and help to provide access to social networks and social online tools more easily.

What data is collected?

These cookies may collect personal data that you have voluntarily disclosed, such as your username.



Examples of cookies used on this Website

Cookies used /

type and category

Cookies: Targeting / Advertising
Type: Cross Site Tracking
Category: Persistent Session Third party


These cookies are used to deliver content via targeted advertising that is relevant to you and your interest or to limit the number of times you see an advertisement.
These cookies also help us measure the effectiveness of advertising campaigns on QingLong and Non-QingLong websites. We may share this information with other Parties, including our agencies.

What data is collected?

These cookies track users via their IP address.




H. How can you access or make other choices regarding the use of the personal information you send to us?

Those are the choices you have with respect to the collection and use of your personal information by us:

I. You can opt out

You always have the option not to share any of your personal information with us. However, if you choose this option, you will be limited in the activities and features we can provide you.

II. How to opt out

If you do not want to receive communications and/or services from Qinglong website or brand, please do not opt-in for those communications or services at the time of registration. If you have opted-in and, later, wish to opt, please visit the appropriate opt-out sections(s) on our websites and amend your preferences.

III. What if I receive message and/or email or another contact I am not expecting?

Along with every email marketing communication sent to you, we provide you the option to discontinue receiving future marketing communications (e.g. unsubscribe). Simply follow the unsubscribe process or directions provided in the email.

IV. How do I know whether I am opted in?

You can always review or update any personal information that we may have collect about you. To do this, please visit the appropriate opt-out section(s) on our website.

If you are not agreed with the outline above or you wish to make a different request or if you have any questions, complaints, or comments regarding this Privacy Policy, please let us have your written requests or queries at:

Qinglong Building Supplies Sdn Bhd

No.23, Jalan SILC 2/7, Kawasan Perindustrian SILC 79200 Nusajaya, Johor.


Call us via
Tel: +60 7509 0986 (Operating Hour: 8:00 am to 5:00 pm, Monday to Friday and 8:00am to 12:00pm, Saturday)


I. What is SPAMMING and what is Qinglong position on SPAM?

Spamming is where advertisements or marketing related materials are communicated to you either orally or in writing in an unsolicited manner and without your consent.

Qinglong does NOT send SPAM. Qinglong will not use your personal information (including your name, email address, address, or phone number) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called “OPT-IN” consent.

Qinglong website give you the option to receive marketing information by an email. Every email sent by Qinglong will give you the option to stop receiving any form of marketing materials at any time.

If for some reason you believe you have received SPAM from a Qinglong Malaysia company, please inform us immediately.

J. What is Qinglong’s policy on communication with children?

We believe that it is highly important to protect the privacy of children and we encourage all of the parents and/or guardians to spend time with their children to participate in and monitor their activities, including e-activities. We only collect personal information from children if parents or guardians provide consent for the child to submit personal information and we will ask children only for the personal information necessary to participate in the program for which the child is registering.

Children specific Websites

I. Special note to Children under the age of 18. If you are under the age of 18, we advise that you speak with your parent or guardian BEFORE giving your personal information to Qinglong websites. If you are not sure you understand something in this section, you should ask your parent or guardian for their help.

II. Special note to Parents of Children under the age of 18. We recommend that parents/guardians regularly check and monitor their children’s use of email and other online activities. Please make sure that your child does not give us personally identifiable information online without asking your permission.

III. You can, at any point of time, check your child’s personal information and have it changed or deleted online. Alternatively, you can also ask us to delete any of your child’s information by sending us a deletion request form by email/postal mail to the address qinglongmktm@gmail.com


K. Does Qinglong links to other third-party websites and what happens to my personal information when this linking happens?

Qinglong links to other websites to offer you an opportunity to review connected and interesting information related to Qinglong. These third-party websites are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these third-party websites before you submit any personal information. Qinglong is not responsible legally or otherwise for the activities, privacy policies or levels of compliances of these third-Parties, neither does Qinglong endorse the practices and content of any third-party websites.

L. How long does Qinglong keep your personal information?

Qinglong may store the personal information that you send to us in its separate databases. Your personal information will be kept by the Qinglong only for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Qinglong services or stop using Qinglong websites. After this period, your personal information will be deleted from all systems in the Qinglong Company.

M. What happens to my personal information when I email a Qinglong web page to someone else?

Some of our websites may provide you with the opportunity to email a web page address to another person. We may need to collect your email addresses and/or the email address of those you send the web page to. Email addresses collected in this way are not used for any purpose other than to fulfil your request. These email addresses are not stored and are deleted immediately after your request is fulfilled.

N. What happens to my personal information if I participate in a survey conducted by Qinglong?

From time-to-time, we may ask our website visitors or participants in any of our campaigns, contests or other promotional events to answer our survey questions. Surveys generally will relate to the content of our websites, our products or categories of products. For the purposes of these surveys, we may add information obtained from Tracking Technologies (for online surveys) deployed to your survey answers but no personally identifiable information will be requested. Personal information gathered from polls and surveys are for Qinglong internal use only but aggregated (and non-personally identifiable) information may be shared with others.

O. Can Qinglong change the terms of this Privacy Policy?

Qinglong will occasionally make changes and corrections to this Privacy Policies. Please check this Privacy Policies regularly to see the changes and how these may affect you.